T&C's

Terms of service

These terms and conditions, and all Returns and Delivery Policies, will apply to your purchase of any product/s from the Mishah website and form a legally binding contract between you and Mishah. Your acceptance of the terms and conditions is given when you purchase goods from us.

The terms and conditions may change throughout time. Access to this website is permitted on a temporary basis, and we reserve the right to withdraw or amend our services without notice. We will not be liable if for any reason this website is unavailable at any time or for any period.

Use of Site

You may only use this site to browse the content, make legitimate purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. ‘Deep-linking’, ’embedding’ or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.

Disclaimer of Warranty

The contents of this site are provided “as is” without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement.

The owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called “Providers”, assume no responsibility for errors or omissions in these contents.

The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation- data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility.

The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.

Products

Please consider that buying products over the Internet provides a different shopping experience to buying in-store. We have made every effort to display as accurately as possible the colours and style of our products. However, as the actual colours you see will depend on your monitor settings, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery and we cannot be held responsible for differences which appear as a result of the aforementioned point. All measurements are approximate, but every effort is made to ensure they are as accurate as possible. Please refer to the Size Guide for clarification.

Please also note due to the nature of manufacturing, all lengths stated are approximate and variations of/up to 1 inch may occur.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information is entered onto the system.

Pricing & Availability

Prices are subject to change without notice. Delivery costs can be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.

All Goods are subject to availability – we may not be able to supply your order. We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from: the product ordered being unavailable from stock, our inability to obtain authorization of payment, the identification of an error within the product information etc. If there are any problems with your order we shall contact you.

Promotions & Specials

  1. The offer is valid at mishah.co.za only.
  2. All offers are valid as to the specified period & while stock lasts..
  3. Sales discount is already marked off final price on all full priced item, displayed on the Mishah website.
  4. Cannot be used in conjunction with any other offer, promotion or coupon.
  5. Store credit may be used towards the purchase of sale items.
  6. Free Shipping only applies to orders within South Africa.
  7. Exchange policy allowed based on sizing. Items will only be exchanged if the item is still in stock. Kindly ensure Returns Policy is adhered to.
  8. Strictly NO returns, refunds (cash or store credit) or exchanges are allowed on any sale items.
  9. Delivery lead time extended to 7 working days for all orders.

Payment Method

We accept payments from all major debit cards and credit cards as well as direct EFT. All transactions are securely processed on our server via PayFast using a verified SSL Certificate ensuring that all data provided encrypted. Mishah does not store any debit/credit card information.

EFT (Electronic Fund Transfer)

One of the most widely used ways of sending money online. Once you have added enough items to your shopping cart, proceed to “Checkout” and follow the order processing instructions. Select the option to pay via EFT. You will then have to load Mishah as a beneficiary on your internet banking and use the unique order number in the reference line for your payment. This should ensure speedy processing and delivery of your selected products.

Follow the simple steps below:

  1. Deposit the amount for your final shopping cart using our banking details:

First National Bank

Account Name: Dare & Go Investments cc

Account Number: 6239 489 3210

Branch Code: 250 655

Acount Type: Cheque

Payment Reference: Order Reference

  1. Kindly email your proof of payment through to us along with confirmation of your item code, style names and sizes to sales@mishah.co.za
  2. Once we receive this, we will process and confirm your order.

Kindly note that your order will only be confirmed once we have received payment and you receive an order confirmation immediately.

If you require any further assistance, please contact our Customer Service team at enquiries@mishah.co.za.

Delivery & Lead  Time

As soon as your order leaves our store, we provide you with a tracking code. This tracking code is a reference for you to trace your package along its journey to you. Delivery time is dependent on your location.

Main centres in South Africa: 1 – 3 working days

Regional areas in South Africa: 2 – 5 working days

Shipping within South Africa

We offer FREE shipping on ALL orders over R2500 to any address within South Africa. ( Excluding All ” ON SALES ” ; ” DISCOUNTS ” or ” VOUCHER ”  ITEMS )

All South African orders are shipped using The Courier Guy. This is a registered freight service, where you are able to track your order online. You will be required to sign for delivery, we therefore recommend that you provide a daytime address where someone will be able to sign between 9am and 5pm. Please note that we do not deliver to PO BOX addresses. Incorrect shipping details will not be processed.

Main centers in South Africa: 1 – 3 working days

Regional areas in South Africa: 2 – 5 working days

Please ensure the correct shipping address is provided from the outset as title and risk will pass to you once the order has left our premises.

Return Policy

  • Returning items you are dissatisfied with:

In the unlikely case you are not fully satisfied with your purchase, then subject to the terms set out in this Delivery and Returns policy, we will ensure that you obtain a Mishah credit note of equal value. Store credit is non-transferable. Cash refunds are not applicable.

If you have purchased product(s) from the website and it’s not what you expected, you may return full price merchandise by informing us within five (5) days of receiving your order for a credit note of equal value (excluding shipping and handing charges).

Please keep in mind that Mishah cannot accept the returned product(s) and cannot give a refund if:

(a) the return falls outside of the stated five (5) day notification period;

(b) the product(s) has been personalised or custom-made;

(c) the product(s) tag is removed, worn, damaged or not in its original packaging;

(d) the products are on sale or marked-down.

(e) the returning items do not reach us within 7 working days (South Africa) and 30 working days (international).

  • Returning Damaged or Defective Products:

At Mishah, we pride ourselves on quality. We thoroughly test all our garments to ensure they are fully capable of standing up to the uses for which they were designed. It is extremely rare for our products to be damaged or defective.

Returned product(s) (and associated shipping and handling charges at standard rates, up to the amount of R99) will be refunded if the damage is the result of manufacturing defect or deviation from factory specifications, and not the result of normal wear and tear. In such cases, please allow two weeks from the day you return your package for your account to be credited.

If the problem was caused by reasons other than material quality or assembly process, the original product will be returned to you.

  • We Do Not Refund Products:

(a) obtained from a source other than this website;

(b) damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp objects, etc);

(c) damaged by misuse or activities other than the intended purpose;

(d) returned outside of the 5 day returns period for South Africa;

(e) returned outside of the 30 day returns period for International.

  • Return Instruction:

TO RETURN A PRODUCT, PLEASE FOLLOW THE INSTRUCTIONS BELOW:

(a) Within five(5) days of receiving your purchase, drop us a line at sales@mishah.co.za. In your email, please include:

(i) Reasons for why you are returning the product(s); and

(ii) Attach a copy of the payment confirmation you received when placing the order

(b) Pack the product(s) into their original packaging including the original and attached labels/ swing-tags in the case of clothing items.

(c) Address the package to Mishah – 100 Victoria Rd, Woodstock, Cape Town, 7925, South Africa

(d) As Mishah is not liable for the loss of any product being returned we highly recommend that you return it using registered mail. Mishah is not responsible for shipping costs on returned product(s)

Returning Personalised & Custom-Made Products

Please understand we are unable to accept returns or exchange product(s) that have undergone customisations or personalisation, unless they have been found faulty after detailed examination by Mishah. We ask that you choose your personalisations and customisation details carefully, and retain a copy of your confirmation notice for future reference. If it is found that we have incorrectly personalised or customised your product(s) contrary to your instruction and the confirmation notice, we will gladly replace them.

Our Rights

We reserve the right to:

modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.
Privacy Policy

We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website.

All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other that which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone.

The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyse trends, and administer the Site.

We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an E-mail.

By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes.

Our Rights

We reserve the right to:

modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.
Privacy Policy

We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website.

All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other that which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone.

The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyse trends, and administer the Site.

We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an E-mail.

By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes.

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customise the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Third Party Links

In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

Product availability

All products shown on www.mishah.co.za are in stock unless stated otherwise, products are dispatched from our warehouse in Cape Town once payment is received. Please note that EFT payment can take up to 48 hours to clear. If next day delivery is required, please use credit card payment or instant EFT. Every effort is made to effect shipment of your order timelessly however unforeseen circumstances may cause delays. Should we be faced with such an occurrence we will contact you via email and provide a revised shipping schedule.

Delivery Policy

When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact us before making any purchase for any service through this website.

Customs Fees

You will be responsible for assuring that any products you order comply with state and federal government import regulations. In particular please note that all shipments to destinations outside of the SA may be subject to import duties and taxes, which are levied by the importing country at the time the shipment arrives in your country. All applicable duties, fees and any additional charges for customs clearance are your, our customer’s, responsibility.

Undeliverable packages

Occasionally packages are returned to us undeliverable. Should this event take place we will make arrangements for re-shipment.

Order processing

Order processing will not begin until we receive a confirmed order and full payment.

International customers should make use of a courier that offers:

Shipment tracking.
Insure your package for safe return and declare the full value of the shipment.
30 day Money Back Guarantee

Should you, within 30 days of purchase of an item, for any reason wish to return your order because the product failed to live up to your expectations, you must send a detailed statement on why – along with images. We will assess the complaint and see if it is fit a return and refund. You will be liable for the shipping charges and the goods must be returned to us within 3 business days after the complaint has been warranted for a refund.

Disclosure of outlet country at time of payment

South Africa

First National Bank

Payment Options and Pricing

All transactions will be processed in South African Rand’s (ZAR).

Mishah endeavours to offer you competitive prices on current products; your total order price will include the price of the purchase plus any applicable sales tax and shipping charges (on the day of shipping).

Mishah reserves the right to change pricing at any time without prior notice.

Should Mishah reduce it’s price on any shipped products within 10 working days of shipment, you may contact us and request a refund of the difference between the price you were charged and the reduced selling price. To receive the refund you must contact us within 7 days of shipment.

Imagery & Content Copyright

All original photography and imagery on www.mishah.co.za and related social media pages are the property of Mishah. Imagery and photography is copyrighted and cannot be reused or re-purposed without prior consent from Mishah. We reserve the right to close accounts of any users found to be misusing the website and it’s related content.

We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).

Law

The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions

Updating of these Terms & Conditions

We reserve the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.

Consent

I understand that all the designs and trademarks are registered to Mishah and hereby accept the terms and conditions. I undertake not to copy/duplicate the trademarks and designs directly or indirectly in anyway and understand the legal implications thereof. Should I be found to be in violation of this agreement I understand that I will be held liable for all legal costs incurred by Mishah for any civil action or any legal action deemed necessary against me.

Refund policy

Who we are

Our website address is: https://www.mishah.co.za.

Scope

This Privacy Policy (“Policy”) applies to the web site (mishah.co.za) (the “Site”), which is operated by Mishah company (“we”, “us” or “Mishah”). Please read this notice carefully to understand what we do. If you do not understand any aspects of our Privacy Policy, please feel free to contact us using the contact details at the end of this Policy or by email at enquiries@mishah.co.za. This Policy applies only to information collected through the Site and does not apply to information collected from any other source. Our Site also contains links to third party sites that are not owned or controlled by Mishah. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our Site and to read the privacy statements of each and every website that collects personal information.

Terms & Conditions. Please note that your use of our Site is also subject to our terms & conditions, available on this site.

This privacy policy sets out how Mishah uses and protects any information that you give Mishah when you use this website. Mishah is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Mishah may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Use of Consumer Reporting Agency Information & sharing of credit Information

We may share information about you and the conduct of your account with consumer reporting agencies, other lenders and relevant third parties, in accordance with applicable law. Information about you and other members of your household and those with whom you are financially linked maybe used to verify your identity.
We may also use your information for payment recovery or fraud and debt tracing. We will pass on details of defaulting accounts to debt collection agencies. For details of the Credit Reference Agencies that we receive information from and share information with, please feel free to inquire via any of the means available in the Contact Us section below.

We may collect the following information:

Name, contact information including email address, demographic, information such as postcode, preferences and interests, other information relevant to customer surveys and/or offers. For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping

We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Keeping In Touch With You

We want to keep you up to date with information about new ranges, special offers and improvements to this site. When you provide us your email address, we may send you emails necessary to process your order, respond to a request, provide customer service, or promote products or services. For example, after you place an order at www.infin8ti.co.za, you will receive an email confirmation and, in most cases, an email with package tracking information.

It is our intent to send promotional emails only to those persons who wish to receive them. We provide instructions on how to unsubscribe in each marketing email message and each edition of the newsletter and within the “Updating and Reviewing Your Information” below.

Alternatively, you can request that we stop using your information and that we stop mailing information to you by calling us on +27(0) 21 448 1635 or by email at enquiries@mishah.co.za

You may continue to receive mailings that are already on route to you for a short period of time while your request is being dealt with.

What Are Cookies?

Cookies are small text files that are stored on your PC, phone or other web enabled device when you visit the Mishah website. They are not harmful and do not contain any confidential information such as your home address, date of birth or credit card details. Cookies are an essential part of how our site works. Some of these cookies are required by our site to enable you to transact whilst other cookies enable us to give you an enhanced, personalised 

web experience. By using our site, you also consent to the use of these cookies.

COOKIES ARE USED ON OUR SITE FOR THE FOLLOWING REASONS:

  1. To allow you to securely sign in to your Mishah Account, so that you can use “My Account” features such as order information, making payments and viewing statements;
  2. To store the content of your online shopping bag whilst you browse the site and to complete an order;
  3. To record the areas of the website that you have visited, products you have viewed and time spent browsing, as well as the products you purchased. Mishah uses this information to help make the website more user friendly, develop our site design and to continuously improve the quality of the service we provide;
  4. To distribute visitors to our site evenly across platforms to ensure the content is served at the fastest possible speed.

We also offer you the facility to share your experience on our site through social sites such as Facebook and Twitter. By using these features, you are also consenting to allow cookies from these providers. More information about how these providers use cookies can be found at their websites.

Are Cookies Safe?

Yes. The information stored in cookies is safe and anonymous. They do not contain any information which could personally identify you and your account security is never compromised. You can find more information about cookies at www.allaboutcookies.org and www.whatarecookies.com.

Can I Turn Off Cookies?

Mishah uses cookies to ensure that we provide the best possible standard of service to our online customers. However, as part of our privacy and security policy, we require your consent to use them. To withdraw your consent, or if you want to be notified each time a cookie is about to be used, you should amend the settings provided in your web browser to prevent us from storing cookies on your computer’s hard drive. For information on how to disable cookies, please consult the “Help” tab of your browser via the menu bar. It must be noted that if you choose not to consent to the use of cookies, your experience of our site will be severely impaired and many integral aspects of the site, including (but not limited to) adding items to your shopping bag and accessing your account, will not work at all.

Updating Or Reviewing Your Information

To update your customer information, such as name, address, telephone number, email address or billing details, please log in to any profile you have created and make the modifications directly within the Site. A limited amount of purchase information may also be available to you. To protect your privacy, we will need to validate your identity before you update or review your information. If you do this via the Site, we will ask you for your user name and password. You may also contact us at +27(0) 21 448 1635 or via email at the address in the Contact Us section below.

Privacy policy

Account Protection

Your password is the key to your account. Use unique numbers, letters and special characters, and do not disclose your password to anyone. If you do share your password or your personal information with others, remember that you are responsible for all actions taken in the name of your account. If you lose control of your password, you may lose substantial control over your personal information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately notify us and change your password.

Privacy Of Children On Our Site

Our Site is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you believe we might have collected personal information from a child under the age of 13, please call us at +27(0) 21 448 1635.

Changes To The Privacy Policy

We keep our Policy under regular review and we will place any updates on the Site along with a summary of any material changes.

Contact Us

If you have any questions relating to this policy or the use by Mishah of personal data please contact us via:

Email: enquiries@mishah.co.za